As a health care provider or business associate, you’re at the center of a confluence of forceful trends:
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With the Affordable Care Act, more and more patients have access to care.
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HIPAA and supplementary laws and regulations demand rigorous protections of patient privacy and health care information security—and threaten severe penalties for those who fall short.
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You need, as always, to maximize cost efficiency—which means, among other things, spending wisely on the information technology (IT) that’s integral to modern health care delivery and management.
With cloud storage, data and files are stored off-site on servers housed in a secure data center, rather than via on-site servers. If your healthcare organization is still relying on a legacy phone system, consider switching to cloud-based technology and taking advantage of the opportunities it offers. Here are five compelling reasons to start using cloud communications right away.
Why Start Using Cloud Communications Today?
1. Connect from wherever
The reality is, healthcare must be available to patients, whether patients, doctors, nurses, healthcare providers are home, unable to attend to hospitals, or are operating with a hybrid-remote model. Healthcare organizations that have been able to adapt quickly to changes caused by social distancing are the ones saving us today.
Just because everyone isn’t in the hospitals, it doesn’t mean consultations and health assessments have stopped. With cloud communications, they never needed to slow down. Healthcare providers can make and receive calls from anywhere using a mobile device. Communications aren’t limited by location. When you use cloud-based communication tools, you can keep giving as usual, no matter what happens or where people are located.
2. Maintain your Contact Center
Another reason for adopting cloud communications is customer service. Whether your organization outsources your contact center or relies on in-house reception, your patients may have experienced some level of disruption with physical contact centers being forced to close or limit on-site workers during the pandemic. To survive, organizations across industries have turned to technology. AI chatbots are helping. So are Contact Center as a Solution (CCaaS) systems.
With a cloud contact center, your organization can continue offering a seamless customer experience (CX). Today’s cloud contact center solutions offer features designed to enhance CX:
Omni-channel routing
Dynamic messaging – agents can send customers messages via email or SMS
Interactive Voice Response (IVR)
Contact center analytics and reporting – making it easy to manage call volumes and address problems quickly
Superior reliability – your customers will always be able to get in touch
3. Boost productivity
With UCaaS, healthcare providers can access all communication apps from one place. Voice, chat, video consultation, SMS messages, file sharing, email – users can seamlessly switch from one channel to another without having to use a different application. This ease of communications means everyone can maintain the same level of productivity they had at hospitals. One study found that remote workers put in 1.4 more days of work a month than their in-office counterparts.
4. Stay secure
With so many people working, learning, and spending time together online, there has been an increase in cyberattacks since the COVID-19 outbreak began. Cloud communications can help your business raise the bar for security while working from home.
Communications data and applications are hosted on protected remote servers.
Cloud phone services utilize more advanced security measures than traditional phone system providers.
Choose a provider that uses state-of-the-art security, including data encryption, secure voice and video, and network security to keep your organizations communications safe.
5. Scale quickly
One thing 2020 has taught us is, it pays to be ready for anything. The faster your organization can pivot, and the more responsive your operations are to change, the easier it will be to handle the load. This holds true as the world stabilizes after the coronavirus crisis is over, and when the next crisis hits and upends the world as we know it once again.
Because your data is stored off-site, your organization can continue no matter what’s happening in the world. Natural disasters, power outages – even a pandemic – won’t stop your organization from operating, communicating with patients, and keep on giving.
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