Measuring Customer Satisfaction
Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Barlop Business Systems we have a system that allows us to capture feedback after every service call, supply call, and equipment delivery. We use the Net Promoter Score system www.netpromoter.com.
The average N. American company has a Net Promoter Score® of 30.Some well-loved companies reach scores into the 70s and 80s
The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance.
At Barlop we value our clients and their feedback, negative and positive. All feedback is good feedback. The more they give the better we learn how to serve our base. Any feedback you may have please feel free to leave it on our website or social media pages.
This is our year in review 2018