About the Ricoh Circle of Excellence
The RFG Circle of Excellence Award is earned by authorized Ricoh dealers that have demonstrated significant range and skill while serving its clients with consistent and reliable commitment, have a customer satisfaction measurement process & system in place, and their use of Ricoh Resources.
Ricoh evaluates approximately 400 dealers across the U.S. providing above and beyond customer support and service in accordance with Ricoh’s strict standards and guidelines and recognizes the best with their Circle of Excellence Award. Nationally, only a small amount of Ricoh dealers earn this esteemed award each year, and we recognize this as an additional validation of our commitment to always putting our customer first! Circle of Excellence status is earned by fewer than 20% of Ricoh dealerships nationwide and is designed to recognize Dealers who provide outstanding service and support. Our team earned this distinction through a dedication to work, extensive training, and an ongoing commitment to serve our customers with the highest level of quality support on our Ricoh Multifunction equipment and laser printers.
Qualifications for The RFG Circle of Excellence, Barlop exceeded the following requirements after proudly submitting our regularly reviewed service metrics, training records, and other information for review by Ricoh.
· Use of Genuine (OEM) Ricoh Parts & Supplies
· Hardware & Solutions Training
· Relevant Industry Certifications
· Service Organization Structure
· Customer Satisfaction Measurement Process & System
· Effective Utilization of Ricoh Resources
· Business Plan Management & Process Improvement
Barlop is proud of our service team for earning their distinction, in addition the service technicians earned a Prestige Level Certification for their high scores on various rigorous test that evaluate their experience, qualification and skills! We would like to thank our client’s, who we strive daily for to provide them with the best customer service in South Florida, as well for always giving us the feedback we need, to know how well we do and what we need to improve on! Barlop would also like to give a big Thank you to Ricoh for always supporting our service team, sales team, and our overall company for over 30 years!
Barlop as a company would like to thank our service manager Elicio Moreira, our Ricoh support representative Carlos Liezan, and our Service team that go above and beyond to make sure our clients are happy, that their needs are met, and that their company works efficiently with the technology we provide. We appreciate every individual that takes part in helping Barlop be the best in the industry!