At Barlop Business Systems, delivering exceptional customer service isn’t just a goal—it’s a commitment we uphold every day. We don’t just claim to have the “Best” service; we rely on real customer feedback and industry-standard measurement tools to validate our performance. That’s why we are proud to announce that we have once again achieved an outstanding Net Promoter Score (NPS®), earning us this prestigious award for 6 consecutive years!
What is Net Promoter Score (NPS®)?
The Net Promoter Score (NPS®) is the global benchmark for customer satisfaction and loyalty. Used by leading companies worldwide, NPS® is calculated on a scale from -100 to +100, with the average score for U.S. companies currently at 10. The highest possible rating is +100, indicating exceptional customer advocacy, while the lowest is -100.
Unlike subjective self-assessments, NPS® is based on a single, powerful question:
“How likely are you to recommend us to a friend or colleague?”
This simple yet insightful question provides a quantifiable measure of customer loyalty and satisfaction over a specific period, much like tracking revenue or profit.
How Barlop Measures NPS®
At Barlop, we partner with CEO Juice, an independent A.I.-driven company, to automate follow-up messages to our customers, ensuring an unbiased and transparent assessment. CEO Juice follows a rigorous, audited process where every step is controlled by them, and we cannot alter the results—even if a customer accidentally submits an incorrect score. This ensures integrity and accuracy in our customer feedback.
Why This Award Matters
Winning this award for 6 consecutive years is not just an achievement—it’s a testament to the trust and satisfaction of our customers. Maintaining a high NPS® means that our clients consistently experience reliable service, personalized support, and innovative office solutions that help their businesses thrive.
Thank You to Our Customers!
This recognition would not be possible without the support and feedback of our valued customers. Your trust and loyalty drive us to continuously improve, innovate, and provide the best service possible.
As we celebrate this milestone, we remain committed to upholding the highest standards in customer experience. Here’s to another year of excellence! NPS Awards – Ceo Juice
Ready to Experience Award-Winning Service?
If you’re looking for a technology partner that puts customer satisfaction first, contact Barlop Business Systems today!
